Face Value includes the cost of the ticket, fees from the primary ticket seller (not broker fees), and shipping costs to the buyer.

Example

You paid $30 for a ticket through a theatre's online portal, but in check out you had to pay an additional $5 in processing fees and $2 in shipping. The total on the receipt says $37. You want to make this transaction through our Trader's Protection insurance transaction process and mail the tickets to the recipient.

• Good: "Ticket for sale, $38.37 + shipping"
• Bad: "Ticket for sale, $37"

Fair Trade means that the trades of equal value.

Example

If you have 5 lawn tickets ($30 each) and you seek only 1 hard to obtain floor ticket ($90) then a great offer is...

• Good: "3 for 1 trade and purchase my extras at Face Value."
• Bad: "I will trade you 5 lawn tickets for 1 floor."

Yes, there is a common misconception about Platinum Tickets.

-Although they are higher priced than most others in the venue, these tickets are not scalped and not resold tickets-

Instead, they are selected seats that have been marked up relative to demand. This increase in revenue goes to the band, ticket company, promoters, and often the artist's non-profit. Unfortunately, it is a new pricing model that is much like airline seats. As these tickets are being purchased for the first time, and no middle man is making any profit, these are actually face-value tickets.

For more information on Platinum Tickets visit https://www.ticketmaster.com/h/platinum/buyerfaq.html

All purchases on CashorTrade are now backed by Trader's Protection, a 100% money-back guarantee!

Buyers no longer pay sellers on CashorTrade with PayPal. Instead, you pay with a credit or debit card, and CashorTrade holds the funds in escrow to protect both the buyer and seller. The payment is released when the buyer marks the tickets as received.

Visit our Trader's Protection page for more information!

Fair Means Fair!

You can not offer 2 for 1 trades. Only 2 for 1 + cash difference.

Giving away a ticket with no strings is a miracle. Adding an extra ticket to a trade makes it unfair. We used to allow such trades until we had members offer 4 and 6 tickets for 1 ticket. With everyone doing that, it ruins the spirit of the site.

-If you have been flagged for a post requesting two tickets for the one ticket and not offering a cash difference your post will be subject for removal.

We Want You To Be Happy!

If you have an issue, please make a support ticket, and we will assist you as quickly as possible.

Our online tech support is available:

9AM-9PM EST 7 Days A Week

Note: If you have a scan issue please click the "report issue with ticket" within your message feed to put the payment on hold and to have a support representative on the case immediately.

The Navigation Bar is your gateway to ...

Tickets, Account, How It Works, Create Post, Messages, Notifications, What's New

By clicking your profile icon you get a dropdown of even more options like,

My Posts - Manage your posts, offers, alerts, about section, reviews, photos, and friends

Messages- View all of your accepted offers and manage your conversations with users and friends

Settings- Edit your email, phone number, notifications, billing & shipping addresses, view payouts and transactions

Giveaways- Enter to win tickets to amazing sold out events all over the country

Groups- See all of our different groups you can join on and off CashorTrade! You can even create your own to add to our site

Our Story- See how we started! It's a pretty good story

Store- Who's got the merch? We do! Support our site while repping the face value ticket movement.

Blog- For the latest updates on the latest and greatest here at the site, and new updates. The blog is definitely a great place to look!

Press- Here is where you will find CashorTrade in the news, see what others are saying about CashorTrade

Partners- We partner with a ton of amazing artists who agree with our movement, see who they are on the partners page

Help Center- You were able to find this page just fine it seems ;)

Trader's Protection- This is where you can find the complete rundown on your protection when buying, selling, and trading

Logout- You can log out your account at anytime, please come back, we'll miss you too much! If you can not remember your username/password click HERE

Your privacy is important to us!

We do not sell any of your information to third-party service providers, but we may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Our Privacy Policy

• Use the right navigation drop down and select Help Center
• On the left menu select Privacy Policy
• Review our policy for what we do and do not allow

You Bet!

You can find them in the iTunes store and Google Play store. They complement the already functional mobile website but offer increased user functionality.

Once your card is charged, the seller will next get you your tickets!

They will either update with shipping, transfer the tickets to your associated account, or upload the PDF into the thread of your conversation.

Unlike any other ticketing site, the sellers get to choose who they sell their tickets to!

Committing to buy or messaging is just an offer. Offers must be accepted by the seller in order to be your ticket. You will be notified as soon as your offer is accepted. If you are committed to buy, your card will be charged. From there, the seller will get your tickets, either by shipping, transferring, or emailing.

We do our absolute best to make sure no tickets above face value are available on the site, but this is a member-policed community, so we need your help!

It is on the buyer to make sure that they agree to the purchase price as all sales are final. If you see any post above face value, please flag the post right away and a team member will review as soon as possible.

We do allow Ticket Master Platinum tickets on the site. Please be thorough when committing to buy. If you are unsure, flag and we will review and determine if it is over face value!

If you are charged for tickets on a post that ends up being suspended please create a support ticket as soon as possible so we can review and move forward accordingly.

No. All sales are final.

If you do not want the tickets that you have received, you can absolutely resell the tickets on your own. We know of a great place for you to post them ;)

Absolutely!

We want both parties to be happy, but that is not always the case. If you buy tickets from a member and have poor communication, or make them wait outside the venue with your ticket, they are absolutely entitled to their review reflecting the sale all of the way through. Reviews are crucial when scoring hard to get tickets...so please, take care of one another!

We must authorize every card when added to confirm that not only is it a valid card, but that it has not been reported lost or stolen.

-The card you enter is authorized for $1.00 but will drop off within a few hours-

Face Value includes the cost of the ticket, fees from the primary ticket seller (not broker fees), and shipping costs to the buyer.

Tickets purchased on secondary markets such as StubHub, Vivid Seats, and Ticket Master Resale are not face value.

If you can not electornically transfer your e-ticket that you have sold you have a couple options:

• Contact whoever you originally purchased the ticket from and ask them to change your ticket to will call under the buyer's name
• Contact the primary seller and ask if they can send you PDF's of the e-tickets and upload them to the buyer directly in the thread or send via email
  
  
• Send them a screenshot of the QR electronic ticket along with the email confirmation sent to you when you purchased the tickets

Please note: You need to reach out to the buyer immedaitely and let them know you are working on getting them their ticket. They can request a refund if you select "Electronic Transfer" and they are not transferable so please be careful when selectiong your ticket type when making a post.

All phyiscal tickets must be mailed priority with a tracking number!

Tracking numbers and insurance allow the seller, the buyer, and CashorTrade to see where your ticket is. If it is lost in the mail, the shipper's insurance pays out the seller. CashorTrade does not protect sellers from tickets lost in the mail that are sent without insurance. Please do NOT require delivery confirmation signature, as it can complicate delivery of the ticket if the buyer is not at home when it arrives.

NOTE: If the event is less than 3 days away, please ask buyer if they would like to have them overnighted for an extra charge. You cna edit your post to refect the added shipping or they can send more money with the "$" in the bottom left corner of your chat.

Meeting in person is great and is encouraged for last minute ticket sales!

The platform makes it easy to do that. You can make a new friend, see shows and trade for years to come.

However, we do NOT recommend meeting on lot just before the show or in front of the venue. There are too many variables that can get in the way:

• Cell phones stop working due to so many trying to use them at once
• People are late to the meeting spot or miscommunicate about the exact spot
• Both buyers and sellers have backed out on deals when they pass someone on lot who has or wants a ticket

We reccomend you meeting up at a location that has an exact physical address like a coffee shop, restaruant, book store! Anywhere that can easily be searched in a GPS or found on a map.

As soon as you accept a payment you are "paid" it is held in an escrow account until the event occurs or the tickets are received.

If you need a sale voided create a support ticket immediately. The sale will not void by not marking the tickets as received.

There are a few different levels for payout & they all affect when exactly the money shows up in your PayPal account.

3 Days After The Event

• All users start at this payout. This is the safest way for us to ensure all tickets and transactions are carried through until the end. The payout automatically gets sent out as long as there are no issues reported with the tickets.

Upon Tickets Received

• If you would like to add a debit or credit card on file we can approve you for Upon Tickets Received payout. This means once the buyer indicates that the tickets are in their possession your payout will be released. It may take a full day to send depending on what time they mark them as received. Please check your payouts tab to see the expected delivery date.

Next Day

• Next Day payout is only available for a very small amount of members who have over 20+ positive reviews, along with a trusted history on the site.

To see which one you are approved for, visit the account settings page and choose "payouts".

NOTE: CID packages are manually pushed out upon admin review so the payout date is not exact, your payout may be put on hold until 3-days after the event on a case by case basis.

In order to have your CID package payout pushed out as quickly as possible; please forward the following items to receipts@cashortrade.org

• The original receipt from your package purchase
• The official transfer waiver from CID
• A photo of your government issued ID or driver's license

For more details, on paying and payouts visit our terms and conditions.

Yes you will need an active PayPal account to get paid out for your sales on the site.

Buying

You do not need a PayPal account to buy tickets on CashorTrade; tickets are purchased with either a debit or credit card.

Selling

You do need a PayPal account to sell tickets on CashorTrade. If you do not have one, you will have to create one before you can accept payouts.

Yes, there is a common misconception about Platinum Tickets.

-Although they are higher priced than most others in the venue, these tickets are not scalped and not resold tickets-

Instead, they are selected seats that have been marked up relative to demand. This increase in revenue goes to the Band, Ticket Company, Promoters, and often the artist's non-profit. Unfortunately it is a new pricing model that is much like airline seats. As these tickets are being purchase for the first time, and no middle man is making any profit, these are actually face value tickets.

For more information on Platinum Tickets visit https://www.ticketmaster.com/h/platinum/buyerfaq.html

Nope, sorry! That wouldn't be face or fair.

All ticket trades MUST be face value. This means if you have a (2) 200 section seats you want to trade for a floor, it must be the (2) seats for (1) floor PLUS the face value of the other ticket. This makes it so people do not have ridiculous bundles for the one good seat. In the past, we had people trading up to 6 "nose-bleeds" for 1 floor. That just isn't right if you ask us!

Ex: (2) Section 212 Row R Seats 13 + 14 = $210

(1) Floor Ticket = $105

Trade would be the (2) tickets for the (1) floor + $105

Right now, our Trader's Protection only covers purchases on the site.

If you want your trade to be protected, you and your committed trader can "sell" one another the tickets by using the $ in the bottom left corner of your chat. This way, there is a monetary value exchanged in the event that they do not come through with their trade. Any members that commit to trades and back out will immediately be suspended and their account placed under review to determine if they will be banned from CashorTrade for good.

Offers are how buyers inquire about tickets they are interested in.

Making an offer

• Choose the tickets that you are interested in
• Look over the ticket details and see if everything works for you
• Write a message to the seller and choose commit to buy

Note: You can respond to their post without committing to purchase by clicking the "Not ready to buy? Ask them a question!" button. Some sellers want to know whoever is buying will purchase the tickets and may select a user that is committed to buy over one that isn't.

CashorTrade allows the seller to choose who they sell their extra tickets to!

Allowing the seller to choose who gets their ticket is one of the many ways that help us maintain the community vibe the site offers. Buyers are selected based upon location, friendliness, reviews, icons....anything, really!

When your offer is accepted if you are committed to buy, your card will be charged and your offer will move from your Offers tab to your inbox in the Message section.

-If the post says sold, unfortunately your offer was not accepted-

If you have made an offer that you wish to withdrawal and has not been accepted you can go to your sent offers and choose the option to "rescind".

We are so glad you were able to find a good home for your extra face value tickets!

Once an offer is accepted, if the user was committed to buy, you will have accepted their payment. If they did not commit to buy, you can request that they pay you.

Next:

• Update shipping, transfer, or upload the tickets into the message thread
• Mark shipped or transferred
• They will mark received upon delivery
• Review one another!

If you are wondering on when the money should be in your PayPal account go HERE

REAL fans & NOT brokers!

We encourage all of our members to make your profile as lively as possible, as we are a site made up of fans.

Your profile should give other users an idea of what events and artists you love. Sellers are more likely to sell to someone that is really going to enjoy their ticket, especially for events that are hard to get. Here are some ways to customize your profile to stand out:

Create a bio

• Click on the Account tab at the top of the navigation bar to access your profile settings
• Select the About section
• Use the pencil button to add profile headline, bio to describe yourself, add your birthday, and take our fun survey that will display on your profile

Add photos and setting a profile image

• Visit your account tab in the navigation bar
• Click on Photos
• Click on the "choose file" to upload a photo of your choice
• Click on the image to enlarge and choose the "set profile image" link

Add friends!

• Visit your account tab in the navigation bar
• Click on the Friends tab on the far right
• Search for friends by first and last name, username, or location
• Click on their name and send them a request
• Manage your sent requests and pending requests in the left column

Changing Your Profile Picture

• Visit your menu tab in the navigation bar
• Click on your profile button
• Choose the "photos" tab under Create Post
• Click on the "choose file" to upload a photo of your choice
• Click on the image to enlarge and choose the "set profile image" link

Your address book isn't just for mailing anymore!

You can add your account information for Ticket Master, Flash Seats, AXS, EventBrite, etc. at your billing settings

When a seller chooses electronic transfer when listing a ticket for sale when they go to mark as "shipped" if your address book has your electronic transfer accounts linked they can transfer to you right away. This makes the process easier on them and you, and really comes in handy for those last minute ticket transfers right before show time!

Contact information

Changing your real name, email address, and phone number can all be done on your settings page.

• Click the menu opening the dropdown options
• Select Settings
• Update your information under "Account info"

Note: Once you change your phone number, you'll have to verify your new number in order to continue using CashorTrade.

Billing/Shipping Address

• Go to the navigation bar and use the dropdown arrow and select settings
• Select the Billing tab next to General
• Add your default payment, shipping address, and PayPal account
• Add new billing and shipping addresses, cards on file, and manage your payouts using tabs on the left side

Password

Changing your password can also be done by visiting your settings page.

Be sure to click the "Account" sub-tab and you'll find it under the "Change Password" heading.

Keep What's Important & Know Who's Your Friend!

Searching For Friends:

You can search for friends by using the search bar at the top of your screen. You can search them by username, first and last name, by city!

Adding Friends:

You can send requests to users that you are in sales with by clicking on their icon in your chat and pushing the add friend button. You can also add friends by searching for them in the search bar and scrolling down the users and selecting the user that you wish to add. After you click "add friend" it will send them a request, once they are confirmed they are your friend!

Viewing Your Friend List:

• Click on your account tab in your navigation bar
• Click on the far right "friends" tab next to "photos"

Approving Requests:

• Click on your account tab in your navigation bar
• Click on the far right "friends" tab next to "photos"
• Select "Pending Approval"
• Use the setting cog to approve and deny requests

Viewing Sent Requests:

• Click on your account tab in your navigation bar
• Click on the far right "friends" tab next to "photos"
• Select "Sent Requests"
• Use the setting cog to cancel requests you have sent that have not been accepted

Unfriend, Mute, Block, or Report User:

We really hope you will not have to use these features, but they are there if you need them!

• In the navigation bar click on Account
• Go to your "Friends" tab
• Click on the respected user
• Use the white bar to "Unfriend" select the drop-down arrow to use the other features

Note: If you are not friends with the user, you can click their icon in the chat to be brought to their user profile, or you can search their username to be brought to the same page with these options.

Post renewal, closing, deletion, and duplication

https://cashortrade.org/account/posts/all/

• Navigate to your posts by selecting "My posts" from the menu in the navbar.
• Every ticket listed will include an "Options" button.
• The Options menu allows for closing, deleting, and duplicating a given post.
• To learn more about editing a post, see here.

Editing a post

• Go through the steps above, then adjust the information you wish to be different from your original post
• Agree to the Terms and Conditions again and save the post

NOTE: Once a post is edited, it will ask the buyer to recommit. If you are having trouble moving to the shipping or review process, it likely needs to be recommitted. If it is not giving you that option, you can create a support ticket, and we will move the sale forward for you.

Sales

These details are generally useful to include in the title of your post. You can always add more information in the post description.

• Performer name, venue and/or date
• Quantity of tickets
• Seat section and/or row
• What you're looking for in return

"In Search of" (ISO) posts

Unlike other secondary ticket resale websites, CashorTrade lets you harness the power of a social network. You can add posts stating that you are searching for a specific ticket. This is commonly abbreviated as "ISO" (in search of). You will receive an email, text and notification within your CashorTrade inbox when a member that has the ticket you want contacts you.

Trading multiple tickets

CashorTrade does not limit the amount of tickets you can add to a post. You can add tickets for multiple events, festivals and performers. CashorTrade is super flexible.

Just make sure you tag your events when you compose your post. This will ensure your tickets are properly indexed in our system and give the best visibility.

Image Sharing

Caution! You want to take great care not to share images of your tickets that include barcodes and order numbers. That said, while there is no obligation to add images to your for sale posts, some users find it reassuring.

EventBrite example:

• If redacting, black out every section boxed in red.
• If cropping, crop out the section boxed in blue.

Phish example

• If redacting, black out the sections circled in red.
• If cropping, crop out the section boxed in blue.

Ticketmaster Example

Post Visibility

Your post is visible on the CashorTrade website and also through our partners who include our widget on their websites. When composing a post, you can set the visibility to your preferences: only CashorTrade members, only your friends, etc.

Gold Members who have enabled alerts will see the post immediately.

Social Media

We've got you covered! CashorTrade gives you access to our 400+ regional CashorTrade Twitter and Facebook groups.

Within your account, navigate to the "posts" tab. Click on the share link in the top right corner. You can choose to broadcast your post to Twitter, Facebook or copy the shortened share link and paste it where you please.

A flag is a notification that a post does not meet the CashorTrade Face Value Policy. Please use flags judiciously - they alert us and the system of a post that does not meet policy. Flagged posts are subject to review and removal.

Buying

You do not need a PayPal account to buy tickets on CashorTrade; tickets are purchased with either a debit or credit card.

Selling

You do need a PayPal account to sell tickets on CashorTrade. If you do not have one, you will have to create one before you can accept payouts.

Your card is authorized, but not charged, when you commit to buy a ticket. If the seller chooses to sell to you, they will accept your payment and your card will be charged. CashorTrade protects you and holds your cash while the seller sends you valid tickets. If the tickets are not delivered or not valid, CashorTrade returns your entire purchase price, fees included.

To learn about how we protect you, read here about Trader's Protection.

Paying with Paypal, Venmo, Western Union, cash in person, or any other way than via credit or debit card on our platform is a violation of our Terms of Service. We also do not process AMERICAN EXPRESS as this time.

Your trade is not protected and it may lead to suspension or termination of your account. If someone asks you to pay outside of the platform, they could be a scammer. Please notify us immediately.

We use Trader's Protection -- a 100% money back guarantee on all ticket purchases and sales -- to protect both buyers and sellers. To learn more, check out the breakdown and this blog post!

As soon as you accept a payment you are "paid" it is held in an escrow account until the event occurs or the tickets are received.

If you need a sale voided create a support ticket immediately. The sale will not void by not marking the tickets as received.

There are a few different levels for payout & they all affect when exactly the money shows up in your PayPal account.

3 Days After The Event

• All users start at this payout. This is the safest way for us to ensure all tickets and transactions are carried through until the end. The payout automatically gets sent out as long as there are no issues reported with the tickets.

Upon Tickets Received

• If you would like to add a debit or credit card on file we can approve you for Upon Tickets Received payout. This means once the buyer indicates that the tickets are in their possession your payout will be released. It may take a full day to send depending on what time they mark them as received. Please check your payouts tab to see the expected delivery date.

Next Day

• Next Day payout is for trusted users only. CashorTrade awards this status when members have proven themselves on the platform. It is general, this status is not considered until a user has at least 10 or more positive transactions through our escrow service, has been fully validated on the platform for over a year, and has had adequate participation.

To see which one you are approved for, visit the account settings page and choose "payouts".

NOTE: CID packages are manually pushed out upon admin review so the payout date is not exact, your payout may be put on hold until 3-days after the event on a case by case basis.

In order to have your CID package payout pushed out as quickly as possible; please forward the following items to receipts@cashortrade.org

• The original receipt from your package purchase
• The official transfer waiver from CID
• A photo of your government issued ID or driver's license

For more details, on paying and payouts visit our terms and conditions.

A payment from CashorTrade may show as pending before the cash is available in your account. This is part of PayPal's transfer process.

Viewing your trust level

• Navigate to your account page and select "Settings".
• Select the "Billing" tab on your account page.
• From there, click the "Payouts" sub-tab.

If it looks like there is an issue there, please reach out to us via support & we will happily get your payout adjusted to the proper date.

When you have finished accepting payment you will

• Click the orange "Delivery Options" button in your chat with the buyer to see their shipping address
• You will need to select the provider that you have chosen and upload the tracking number
• Mark as sent

Note: All tickets must be sent priority with tracking & insurance.

You will not be covered under our Trader's Protection if you do not ship priority with tracking!

All phyiscal tickets must be mailed priority with a tracking number!

Tracking numbers and insurance allow the seller, the buyer, and CashorTrade to see where your ticket is. If it is lost in the mail, the shipper's insurance pays out the seller. CashorTrade does not protect sellers from tickets lost in the mail that are sent without insurance. Please do NOT require delivery confirmation signature, as it can complicate delivery of the ticket if the buyer is not at home when it arrives.

NOTE: If the event is less than 3 days away, please ask buyer if they would like to have them overnighted for an extra charge. You cna edit your post to refect the added shipping or they can send more money with the "$" in the bottom left corner of your chat.

Meeting in person is great and is encouraged for last minute ticket sales!

The platform makes it easy to do that. You can make a new friend, see shows and trade for years to come.

However, we do NOT recommend meeting on lot just before the show or in front of the venue. There are too many variables that can get in the way:

• Cell phones stop working due to so many trying to use them at once
• People are late to the meeting spot or miscommunicate about the exact spot
• Both buyers and sellers have backed out on deals when they pass someone on lot who has or wants a ticket

We reccomend you meeting up at a location that has an exact physical address like a coffee shop, restaruant, book store! Anywhere that can easily be searched in a GPS or found on a map.

a) If the tickets are TicketMaster tickets and they offer the button to transfer them when viewing your orders, you will need the buyer's email. Simply enter it in and it will send them a fresh ticket with a new bar code. Your tickets will become invalid at this point.

b) If there is no ability to process a transfer, you may upload the PDF directly to the discussion in CashorTrade. All uploaded files are fully encrypted and the buyer will need to confirm their login info to download them. If you have forgotten your password visit: https://cashortrade.org/forgotpwd to reset your password.

Yes. The newest update made it so the commitment from the buyer is their payment.

-The buyer pays CashorTrade, we hold their cash in Escrow until the transaction is complete, and then we pay you. They are charged right when you click "accept payment"-

If it shows in your message string that the buyer has paid, you should send tickets. As a seller, you are protected as long as you deliver valid tickets. If you do not deliver valid tickets your card on file will be charged for the price of the tickets and the Trader's Protection.

Gold Members are the BEST!

Seriously though, our Gold Members rock. Some people say"It takes a village..." and they are our village.

Our Gold Members are sustaining members of the site who have purchased premium membership for $24/year ($2/mo). We give them certain features to show our appreciation.

They can buy at about our cost, 3%, they receive 10-minute head start mobile alerts for any ticket posted that matches their criteria, & more!

A complete list of features can be found below.

Learn more about going Gold

Having a Gold Membership not only helps sustain our website, but also gives you the best chance of scoring those hard to get tickets, while saving you money on every transaction!

Here are the perks to being a Gold Member:

-Process All Transaction At Cost

As a way to say thank you for your generous sustaining support of the site, we offer all of your transactions to be processed at cost, which is 3% vs the 10% we charge non Gold Members.

-10 Minute Head Start

All Gold Members get a 10-minute head start when it comes to buying ticket. This is crucial for those hot tickets to sold out events. Non gold members can see the post, but are not able to reply until the 10-minute head start is over.

-Ticket Alerts

Gold Members can set up alerts for specific events and tickets they are looking for. A push notification is sent out as soon as the ticket you are looking for is posted so you do not have to miss out on any face value tickets!

Information about setting up your Gold Alerts can be found HERE

-Renew Posts

Another Gold feature is the ability to renew a post. If you want to review a post to gain more exposure, it will pop to the top of the main and filtered ticket list once you renew.

Step by steps for renewing a post can be found HERE

-Save A Search

This feature gives option gives you the ability to save a search that you are looking for so you do not need to update and type in your searches every time that you are looking for a specific type of post or search.

Steps on how to save a search can be found HERE

-Verified Account

Being a Gold Member shows that they are sustaining members of the CashorTrade face value ticket movement, we are also able to verify their information one step further than non-paying members on the site.

For more information and the option to go Gold follow this link

First off, thanks so much for wanting to support CashorTrade even further! We are able to provide you with the best access to face value tickets when you are a sustaining gold member.

To go gold follow these simple steps:

• In the right drop down menus select the gold "Upgrade" button
• Next you will be on the Gold page, select the blue "Go Gold" and choose the amount of time you would like to be gold
• Enter your card information & start setting up your gold account

Hey, thanks for being a Gold Member! We greatly appreciate your support of the face value ticket movement. It wouldn't be possible if it wasn't for fans like YOU!

Manage your Gold subscription:

• Go to the drop down menu on the right side of your navigation bar
• Click on the "settings" option
• Next to Billing you will see a Membership tab
• Review your subscription, update card on file, view your gold history, cancel gold

A shortcut to get to this page will be found HERE

Setting Up Alerts:

• Use the drop down on the right side of the navigation bar to select Alerts
• Click the blue Create Alert button
• Search performer, event, and if you would like notifications for buying, selling, or trading
• Make sure notifications on your phone settings are ON for CashorTrade
• Get alerts for the exact ticket you are looking for when it is posted!

Renewing A Post:

• Click the menu drop down
• Select My Posts/Offers
• Find the post you wish to renew
• Click "options"
• Press "renew"

Saving A Search:

• Go to your menu button in the navigation bar
• Select the gold Alerts tab
• Scroll down to Saved Searches
• Click You have no saved searches yet, click Want to make one?

We send email, text and/or push notifications.

Every time a member responds, commits, pays, ships, or reviews, a notification is sent. Depending on your notification settings, you could receive email, SMS/text messages, and push notifications.

If you wish to change your settings, you can do so here: https://cashortrade.org/settings/. From there, click on the "Notifications" sub-tab to view your current notifications settings.

Yes, but we don't recommend it. It's important to be responsive to messages related to your transaction; this will improve your reputation in the network.

If you wish to change your settings, you can do so here: https://cashortrade.org/settings/. From there, click on the "Notifications" sub-tab to view your current notifications settings.

Reviews help build reputation in our community. Leave someone else a good review and they're likely to do the same for you.

Login to your account, go to your inbox and then click on the discussion with that member. Click the review link. You can also go to your dashboard and a find links to leave reviews there.

Viewing reviews:

You can view anyone's reviews whether you're logged in or not. If you're logged in and want to see your own reviews, you can navigate to https://cashortrade.org/account/reviews.

If you wanna see anyone else's reviews, you can navigate to https://cashortrade.org/profile//reviews where "" is replaced with the actual username that you're interested in.

For example, user brando's reviews can be found here: https://cashortrade.org/profile/Brando/reviews

We do not allow reviews to be edited or removed.

If you believe that the review you gave or a review left for you needs to be looked over by a team member, please create a support ticket and we will look into the sale or trade for you both.

It's very important that you follow these steps immediately to get into the venue or to confirm that the ticket is not valid. Please DO NOT buy another ticket and then request a refund the next day. If you don't confirm the ticket is invalid, you will not get a refund.

1. Try a different scanner from a different usher; If you have a mobile ticket, turn the brightness up on your phone screen and try again.
2. If it is a hard ticket or if the ticket won't scan, visit the box office. Ask them to scan the ticket. If it doesn't work, ask the box office why and get a receipt or other proof from them that the ticket was invalid. The best proof you can get is a video of the ticket not scanning. Typical reasons include: it was already scanned or that the ticket is not valid.
3. Click the "Report Issue with Ticket" button and let the seller know the ticket did not scan.
4. Create a support ticket on CashorTrade. We are notified and will be in touch.

Please be sure to report validity issues immediately & always reach out to the seller as they can likely help to get your ticket reissued.

You have 24 hours after the respected scan time to report an issue.

Bummer! This is a fan community. We'll do what we can to help you out and the seller will too.

1. For hard tickets or PDFs that were sent to you on CashorTrade: go to your discussion with the seller and ask for their help. The seller may be able to email it to you again. If not, he/she may be able to call the box office and have the ticket reissued for you at will call under your name.
2. For Ticketmaster transfers, or any other transfer where the order was put in your name, contact the primary ticketing company with your order number.

We will notify the buyer and the seller if we learn of an event being cancelled or postponed. If you find out an event is cancelled before we notify you, please submit a support ticket and let us know.

• For hard tickets and mobile tickets sent via CashorTrade to the buyer, the seller will request the refund of their original purchase on the primary market. Once the seller has been refunded, CashorTrade will refund the buyer. In certain cases, the seller is required to return hard tickets to the primary ticketing company to obtain the refund. In these cases, the buyer should promptly mail the hard tickets back to the seller.
• Postponed events are handled on a case-by-case basis. Sellers are prohibited from reselling or invalidating tickets they have sold to postponed events. Please submit a support ticket if an event is postponed and you are requesting a refund.

CashorTrade is not responsible for refunding any cancelled or postponed events if the primary ticketing company does not offer a refund.

If you can not electornically transfer your e-ticket that you have sold you have a couple options:

• Contact whoever you originally purchased the ticket from and ask them to change your ticket to will call under the buyer's name
• Contact the primary seller and ask if they can send you PDF's of the e-tickets and upload them to the buyer directly in the thread or send via email
  
  
• Send them a screenshot of the QR electronic ticket along with the email confirmation sent to you when you purchased the tickets

Please note: You need to reach out to the buyer immedaitely and let them know you are working on getting them their ticket. They can request a refund if you select "Electronic Transfer" and they are not transferable so please be careful when selectiong your ticket type when making a post.

If you purchased your tickets from DICE, they require the ticket to be on their application. Before selling tickets from DICE please contact them and see if the tickets can be issued to will call for that specific event. If so, once you sell them you can put them under your buyer's name. If they do not allow it for the event, we unfortunately can not have you post them on our site as there is no way to get them to your buyer.

We sure hope you do not need to report another member, if you do, a support team member will be immediately be notified and will review their account and decide if they will be suspended or removed from the site entirely.

You can see exactly how to report a member HERE

We sure hope you do not have any ticket issues, if you do though, here is what happens...

• The payment is immediately put on hold
• A support ticket is created for both you and the other member you are buying or selling to
• One of our team members is alerted and will look into the ticket and reach out to you as quickly as possible
• A reissue or refund will take place

Note: If you are seeing your payout on hold and clicked "report issue with your ticket" your payout will not be sent until it is reviewed by one of our support team members.

For best results, use the search bar to type in a performer, festival, city, or venue name. The search bar lists the current, trending searches within each category and also shows related queries.

We offer filters to sort tickets by:

• buyers, sellers, traders, haves and wants
• performer, festival, city or venue
• pavilion, floor or lawn

To start sorting tickets, navigate to the tickets page and toggle the buttons. On the desktop web app, there are additional buttons inside the "user filters" and "venue filters" drop down.

About CashorTrade

CashorTrade.org is the world's first, fair trade marketplace where fans ethically buy, sell, and trade tickets for face value. Since the organizations inception in February 2009, the community has grown to almost 250,000+ fans world wide.

CashorTrade.org has been the leading ticket trading website that only supports Face Value buying, selling and trading of tickets. Creators Dusty and Brando would like to THANK YOU all for EMBRACING THE FACE!

To learn more about CashorTrade, check out our About page.

Our Partners

CashorTrade partners with a number of musicians and organizations. By providing our partners with a website widget, we make it easy for their fans to find, buy, and trade Face Value tickets for sold out shows.

To learn about our current partners, check out this page.

You can also read about our widget here.

Press Coverage

CashorTrade is in the news! You can find fun articles and podcasts right here.

Grateful Giveaways

Here are CashorTrade, we like to have a little fun and sometimes that means giving away free stuff like concert tickets.

We call it the Grateful Giveaway! We hold these events periodically, though not on a set schedule. Stay tuned to the Grateful Giveaway web page.

• Click on your avatar in the Navbar.
• In the dropdown, select "Giveaways".

Social Media

CashorTrade is literally everywhere on the web -- literally.

• Facebook: cashortrade
• Instagram: CashorTrade
• Reddit: /r/FaceValueTickets
• Twitter: @CashorTrade
• YouTube: mebrando

Special Groups

CashorTrade also maintains individualized handles and groups for various events and bands on both Twitter and Facebook; you can learn more here. We also have regional Facebook groups and Twitter profiles here and here, respectively.

Brand Ambassadors

Would you like to represent CashorTrade in your region? Drop us a line and let's get started!

The CashorTrade Blog

The CashorTrade Blog can be found here.