Help Center - Knowledge Base

General

What is considered Face Value?

Face Value includes the cost of the ticket, fees from the primary ticket seller (not broker fees), and shipping costs to the buyer.

Example

You paid $30 for a ticket through a theatre's online portal, but in check out you had to pay an additional $5 in processing fees and $2 in shipping. The total on the receipt says $37. You want to make this transaction through our Trader's Protection insurance transaction process and mail the tickets to the recipient.

Good: "Ticket for sale, $38.37 + shipping"
Bad: "Ticket for sale, $37"

Fair Trade means that the trades of equal value.

Example

If you have 5 lawn tickets ($30 each) and you seek only 1 hard to obtain floor ticket ($90) then a great offer is...

Good: "3 for 1 trade and purchase my extras at Face Value."
Bad: "I will trade you 5 lawn tickets for 1 floor."

Are Platinum Tickets Allowed On The Site?

Yes, there is a common misconception about Platinum Tickets.

-Although they are higher priced than most others in the venue, these tickets are not scalped and not resold tickets-

Instead, they are selected seats that have been marked up relative to demand. This increase in revenue goes to the Band, Ticket Company, Promoters, and often the artist's non-profit. Unfortunately it is a new pricing model that is much like airline seats. As these tickets are being purchase for the first time, and no middle man is making any profit, these are actually face value tickets.

For more information on Platinum Tickets visit https://www.ticketmaster.com/h/platinum/buyerfaq.html

What is Trader's Protection?

All purchases on CashorTrade are now backed by Trader's Protection, a 100% money back guarantee!

Buyers no longer pay sellers on CashorTrade with PayPal. Instead, you pay with a credit or debit card, and CashorTrade holds the funds in escrow to protect both the buyer and seller. The payment is released when the buyer marks the tickets as received.

Visit our Trader's Protection page for more information!

What Does 1 for 1 Mean?

Fair Means Fair!

You can not offer 2 for 1 trades. Only 2 for 1 + cash difference.

Giving away a ticket with no strings is a miracle. Adding an extra ticket to a trade makes it unfair. We used to allow such trades until we had members offer 4 and 6 tickets for 1 ticket. With everyone doing that it ruins the spirit of the site.

-If you have been flagged for a post requesting two tickets for the one ticket and not offering a cash difference your post will be subject for removal-

How do I speak to a CashorTrade team member about an issue?

We Want You To Be Happy!

If you have an issue, please make a support ticket, and we will assist you as quickly as possible.

Our online tech support is available:

9AM-9PM EST 7 Days A Week

Note: If you have a scan issue please click the "report issue with ticket" within your message feed to put the payment on hold and to have a support representative on the case immediately.

What can be found in the navigation bar?

The Navigation Bar is your gateway to ...

Tickets, Account, How It Works, Create Post, Messages, Notifications, What's New

By clicking your profile icon you get a dropdown of even more options like,

My Posts - Manage your posts, offers, alerts, about section, reviews, photos, and friends

Messages- View all of your accepted offers and manage your conversations with users and friends

Settings- Edit your email, phone number, notifications, billing & shipping addresses, view payouts and transactions

Giveaways- Enter to win tickets to amazing sold out events all over the country

Groups- See all of our different groups you can join on and off CashorTrade! You can even create your own to add to our site

Our Story- See how we started! It's a pretty good story

Store- Who's got the merch? We do! Support our site while repping the face value ticket movement.

Blog- For the latest updates on the latest and greatest here at the site, and new updates. The blog is definitely a great place to look!

Press- Here is where you will find CashorTrade in the news, see what others are saying about CashorTrade

Partners- We partner with a ton of amazing artists who agree with our movement, see who they are on the partners page

Help Center- You were able to find this page just fine it seems ;)

Trader's Protection- This is where you can find the complete rundown on your protection when buying, selling, and trading

Logout- You can log out your account at anytime, please come back, we'll miss you too much! If you can not remember your username/password click HERE

Do you have a privacy policy?

Your privacy is important to us!

We do not sell any of your information to third-party service providers, but we may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Our Privacy Policy

Use the right navigation drop down and select Help Center
On the left menu select Privacy Policy
Review our policy for what we do and do not allow

Is there an iPhone or Android app?

You Bet!

You can find them in the iTunes store and Google Play store. They complement the already functional mobile website but offer increased user functionality.

Buying

I Sent My Money, What Happens Next?

Once your card is charged, the seller will next get you your tickets!

They will either update with shipping, transfer the tickets to your associated account, or upload the PDF into the thread of your conversation.

When I Commit To Buy, do I automatically get the tickets?

Unlike any other ticketing site, the seller's get to choose who they sell their tickets to!

Committing to buy or messaging is just an offer. Offers must be accepted by the seller in order to be your ticket. You will be notified as soon as your offer is accepted, if you are committed to buy your card will be charged. From there, the seller will get your your tickets, either by shipping, transferring, or emailing.

What if the tickets I bought were over Face Value?

We do our absolute best to make sure no tickets above face value are available on the site, but this is as member policed community, so we need your help!

It is on the buyer to make sure that they agree to the purchase price as all sales are final. If you see any post above face value, please flag the post right away and a team member will review as soon as possible.

We do allow Ticket Master Platinum tickets on the site. Please be thorough when committing to buy. If you are unsure, flag and we will review and determine if it is over face value!

If you are charged for tickets on a post that ends up being suspended please create a support ticket as soon as possible so we can review and move forward accordingly.

Am I allowed to cancel a sale once I receive the tickets?

No. All sales are final.

If you do not want the tickets that you have received, you can absolutely resell the tickets on your own. We know of a great place for you to post them ;)

Can I get a bad review as a buyer?

Absolutely!

We want both parties to be happy, but that is not always the case. If you buy tickets from a member and have poor communication, or make them wait outside the venue with your ticket, they are absolutely entitled to their review reflecting the sale all of the way through. Reviews are crucial when scoring hard to get tickets...so please, take care of one another!

What is the $1.00 charge on my card?

We must authorize every card when added to confirm that not only is it a valid card, but that it has not been reported lost or stolen.

-The card you enter is authorized for $1.00 but will drop off within a few hours-

Selling

What is considered face value?

Face Value includes the cost of the ticket, fees from the primary ticket seller (not broker fees), and shipping costs to the buyer.

Tickets purchased on secondary markets such as StubHub, Vivid Seats, and Ticket Master Resale are not face value.

What if my e-ticket is not transferable?

If you can not electornically transfer your e-ticket that you have sold you have a couple options:

Contact whoever you originally purchased the ticket from and ask them to change your ticket to will call under the buyer's name
Contact the primary seller and ask if they can send you PDF's of the e-tickets and upload them to the buyer directly in the thread or send via email
Send them a screenshot of the QR electronic ticket along with the email confirmation sent to you when you purchased the tickets

Please note: You need to reach out to the buyer immedaitely and let them know you are working on getting them their ticket. They can request a refund if you select "Electronic Transfer" and they are not transferable so please be careful when selectiong your ticket type when making a post.

How do I get my buyer their tickets?

All phyiscal tickets must be mailed priority with a tracking number!

Tracking numbers and insurance allow the seller, the buyer, and CashorTrade to see where your ticket is. If it is lost in the mail, the shipper's insurance pays out the seller. CashorTrade does not protect sellers from tickets lost in the mail that are sent without insurance. Please do NOT require delivery confirmation signature, as it can complicate delivery of the ticket if the buyer is not at home when it arrives.

NOTE: If the event is less than 3 days away, please ask buyer if they would like to have them overnighted for an extra charge. You cna edit your post to refect the added shipping or they can send more money with the "$" in the bottom left corner of your chat.

Meeting in person is great and is encouraged for last minute ticket sales!

The platform makes it easy to do that. You can make a new friend, see shows and trade for years to come.

However, we do NOT recommend meeting on lot just before the show or in front of the venue. There are too many variables that can get in the way:

Cell phones stop working due to so many trying to use them at once
People are late to the meeting spot or miscommunicate about the exact spot
Both buyers and sellers have backed out on deals when they pass someone on lot who has or wants a ticket

We reccomend you meeting up at a location that has an exact physical address like a coffee shop, restaruant, book store! Anywhere that can easily be searched in a GPS or found on a map.

When Do I Get Paid?

As soon as you accept a payment you are "paid" it is held in an escrow account until the event occurs or the tickets are received.

If you need a sale voided create a support ticket immediately. The sale will not void by not marking the tickets as received.

There are a few different levels for payout & they all affect when exactly the money shows up in your PayPal account.

3 Days After The Event

All users start at this payout. This is the safest way for us to ensure all tickets and transactions are carried through until the end. The payout automatically gets sent out as long as there are no issues reported with the tickets.

Upon Tickets Received

If you would like to add a debit or credit card on file we can approve you for Upon Tickets Received payout. This means once the buyer indicates that the tickets are in their possession your payout will be released. It may take a full day to send depending on what time they mark them as received. Please check your payouts tab to see the expected delivery date.

Next Day

Next Day payout is only available for a very small amount of members who have over 20+ positive reviews, along with a trusted history on the site.

To see which one you are approved for, visit the account settings page and choose "payouts".

NOTE: CID packages are manually pushed out upon admin review so the payout date is not exact, your payout may be put on hold until 3-days after the event on a case by case basis.

In order to have your CID package payout pushed out as quickly as possible; please forward the following items to receipts@cashortrade.org

The original receipt from your package purchase
The official transfer waiver from CID
A photo of your government issued ID or driver's license

For more details, on paying and payouts visit our terms and conditions.

Do I need a PayPal account to sell tickets?

Yes you will need an active PayPal account to get paid out for your sales on the site.

Buying

You do not need a PayPal account to buy tickets on CashorTrade; tickets are purchased with either a debit or credit card.

Selling

You do need a PayPal account to sell tickets on CashorTrade. If you do not have one, you will have to create one before you can accept payouts.

Can I post Platinum Tickets on the site?

Yes, there is a common misconception about Platinum Tickets.

-Although they are higher priced than most others in the venue, these tickets are not scalped and not resold tickets-

For more information on Platinum Tickets visit https://www.ticketmaster.com/h/platinum/buyerfaq.html

Trading

Can I trade 2 okay seats for 1 great seat?

Nope, sorry! That wouldn't be face or fair.

All ticket trades MUST be face value. This means if you have a (2) 200 section seats you want to trade for a floor, it must be the (2) seats for (1) floor PLUS the face value of the other ticket. This makes it so people do not have ridiculous bundles for the one good seat. In the past, we had people trading up to 6 "nose-bleeds" for 1 floor. That just isn't right if you ask us!

Ex: (2) Section 212 Row R Seats 13 + 14 = $210

(1) Floor Ticket = $105

Trade would be the (2) tickets for the (1) floor + $105

How can I protect my trade?

Right now, our Trader's Protection only covers purchases on the site.

If you want your trade to be protected, you and your committed trader can "sell" one another the tickets by using the $ in the bottom left corner of your chat. This way, there is a monetary value exchanged in the event that they do not come through with their trade. Any members that commit to trades and back out will immediately be suspended and their account placed under review to determine if they will be banned from CashorTrade for good.

Managing Offers

How Do I Make An Offer?

Offers are how buyers inquire about tickets they are interested in.

Making an offer

Choose the tickets that you are interested in
Look over the ticket details and see if everything works for you
Write a message to the seller and choose commit to buy

Note: You can respond to their post without committing to purchase by clicking the "Not ready to buy? Ask them a question!" button. Some sellers want to know whoever is buying will purchase the tickets and may select a user that is committed to buy over one that isn't.

How Do I Know When My Offer Is Accepted?

CashorTrade allows the seller to choose who they sell their extra tickets to!

Allowing the seller to choose who gets their ticket is one of the many ways that help us maintain the community vibe the site offers. Buyers are selected based upon location, friendliness, reviews, icons....anything, really!

When your offer is accepted if you are committed to buy, your card will be charged and your offer will move from your Offers tab to your inbox in the Message section.

-If the post says sold, unfortunately your offer was not accepted-

If you have made an offer that you wish to withdrawal and has not been accepted you can go to your sent offers and choose the option to "rescind".

I Accepted An Offer, What's Next?

We are so glad you were able to find a good home for your extra face value tickets!

Once an offer is accepted, if the user was committed to buy, you will have accepted their payment. If they did not commit to buy, you can request that they pay you.

Update shipping, transfer, or upload the tickets into the message thread
Mark shipped or transferred
They will mark received upon delivery
Review one another!

If you are wondering on when the money should be in your PayPal account go HERE

Manage Your Account

Customize Your Profile

REAL fans & NOT brokers!

We encourage all of our members to make your profile as lively as possible, as we are a site made up of fans.

Your profile should give other users an idea of what events and artists you love. Sellers are more likely to sell to someone that is really going to enjoy their ticket, especially for events that are hard to get. Here are some ways to customize your profile to stand out:

Create a bio

Click on the Account tab at the top of the navigation bar to access your profile settings
Select the About section
Use the pencil button to add profile headline, bio to describe yourself, add your birthday, and take our fun survey that will display on your profile

Add photos and setting a profile image

Visit your account tab in the navigation bar
Click on Photos
Click on the "choose file" to upload a photo of your choice
Click on the image to enlarge and choose the "set profile image" link

Add friends!

Visit your account tab in the navigation bar
Click on the Friends tab on the far right
Search for friends by first and last name, username, or location
Click on their name and send them a request
Manage your sent requests and pending requests in the left column

Changing Your Profile Picture

Visit your menu tab in the navigation bar
Click on your profile button
Choose the "photos" tab under Create Post
Click on the "choose file" to upload a photo of your choice
Click on the image to enlarge and choose the "set profile image" link

Adding Electronic Ticket Transfer Information

Your address book isn't just for mailing anymore!

You can add your account information for Ticket Master, Flash Seats, AXS, EventBrite, etc. at your billing settings

When a seller chooses electronic transfer when listing a ticket for sale when they go to mark as "shipped" if your address book has your electronic transfer accounts linked they can transfer to you right away. This makes the process easier on them and you, and really comes in handy for those last minute ticket transfers right before show time!

Update Shipping, Billing, & Payment Methods

Contact information

Changing your real name, email address, and phone number can all be done on your settings page.

Click the menu opening the dropdown options
Select Settings
Update your information under "Account info"

Note: Once you change your phone number, you'll have to verify your new number in order to continue using CashorTrade.

Billing/Shipping Address

Go to the navigation bar and use the dropdown arrow and select settings
Select the Billing tab next to General
Add your default payment, shipping address, and PayPal account
Add new billing and shipping addresses, cards on file, and manage your payouts using tabs on the left side

Password

Changing your password can also be done by visiting your settings page.

Be sure to click the "Account" sub-tab and you'll find it under the "Change Password" heading.

Manage Friends

Keep What's Important & Know Who's Your Friend!

Searching For Friends:

You can search for friends by using the search bar at the top of your screen. You can search them by username, first and last name, by city!

Adding Friends:

You can send requests to users that you are in sales with by clicking on their icon in your chat and pushing the add friend button. You can also add friends by searching for them in the search bar and scrolling down the users and selecting the user that you wish to add. After you click "add friend" it will send them a request, once they are confirmed they are your friend!

Viewing Your Friend List:

Click on your account tab in your navigation bar
Click on the far right "friends" tab next to "photos"

Approving Requests:

Click on your account tab in your navigation bar
Click on the far right "friends" tab next to "photos"
Select "Pending Approval"
Use the setting cog to approve and deny requests

Viewing Sent Requests:

Click on your account tab in your navigation bar
Click on the far right "friends" tab next to "photos"
Select "Sent Requests"
Use the setting cog to cancel requests you have sent that have not been accepted

Unfriend, Mute, Block, or Report User:

We really hope you will not have to use these features, but they are there if you need them!

In the navigation bar click on Account
Go to your "Friends" tab
Click on the respected user
Use the white bar to "Unfriend" select the drop-down arrow to use the other features

Note: If you are not friends with the user, you can click their icon in the chat to be brought to their user profile, or you can search their username to be brought to the same page with these options.

Manage Posts

How do I create a new post?

Steps for post creation:

https://cashortrade.org/account/post/create/

Click "Create Post" in the navbar.
Under the heading "Select Post Type," choose "Seeking", "Selling", or "Trading."
In either case, type in the name of the artist, team, or festival in the search box.
Next, select the event date and then click SAVE.
Next, enter the quantity of tickets for a given event; the per ticket price; and seating location, section, row, and seat (where applicable).
Additional events can be added by clicking "+ Add more tickets".
Next, give your post a title and a description.
- Click here to learn what makes a great sale post.
Next, an optional image can be added.
Next, under the heading "Ticket Type", choose between "Electronic Transfer," "Mobile / PDF," "Physical," or "Will Call." See below.
Next, select the post's exposure: "Public" (everyone can see it), "Friends" (only your CashorTrade friends can see it), "Specific Person" (for a specific CashorTrade member or anyone else with an email address), or "Gold Members & Friends."
Lastly, agree to our terms and then click Submit Post

Electronic and PDF Transfers

There are several ticketing companies that offer customers the ability to transfer tickets to others: Ticketmaster, Ticketfly, Flash Seats, CID, Event Brite, AXS, and more.

If transferable via original ticketing company, select the appropriate company and select whether you are already in possession of the tickets.
If not, you can upload it to a conversation with a prospective buyer; take care not expose barcodes!
In either case, select the date you'll be able to transfer the tickets.
Next, the seller can choose to pay for the shipping cost or to pass it on to the buyer.
For more on electronic transfers, click here.

Physical ticket transfers

The shipping option requires that tickets be transferred via USPS with insurance; the tracking number should then be shared with the buyer or co-trader. For more information, click here.

Will call ticket transfers (sales, trades)

PLEASE NOTE: for a new buyer to pick up tickets you purchased at Will Call, they may need a photocopy of the ID of the ORIGINAL BUYER, the last 4 digits of the credit card that was used to purchase the ticket, and a copy of the receipt or order number from the original purchase. If the new buyer is not given this information and is unable to pick up the ticket, you will not get paid out.

How do I renew, duplicate, close, edit, and delete posts?

Post renewal, closing, deletion, and duplication

https://cashortrade.org/account/posts/all/

Navigate to your posts by selecting "My posts" from the menu in the navbar.
Every ticket listed will include an "Options" button.
The Options menu allows for closing, deleting, and duplicating a given post.
To learn more about editing a post, see here.

Editing a post

Go through the steps above, then adjust the information you wish to be different from your original post
Agree to the Terms and Conditions again and save the post

NOTE: Once a post is edited, it will ask the buyer to recommit. If you are having trouble moving to the shipping or review process, it likely needs to be recommitted. If it is not giving you that option, you can create a support ticket, and we will move the sale forward for you.

What kinds of posts can I make?

Sales

These details are generally useful to include in the title of your post. You can always add more information in the post description.

Performer name, venue and/or date
Quantity of tickets
Seat section and/or row
What you're looking for in return

"In Search of" (ISO) posts

Unlike other secondary ticket resale websites, CashorTrade lets you harness the power of a social network. You can add posts stating that you are searching for a specific ticket. This is commonly abbreviated as "ISO" (in search of). You will receive an email, text and notification within your CashorTrade inbox when a member that has the ticket you want contacts you.

Trading multiple tickets

CashorTrade does not limit the amount of tickets you can add to a post. You can add tickets for multiple events, festivals and performers. CashorTrade is super flexible.

Just make sure you tag your events when you compose your post. This will ensure your tickets are properly indexed in our system and give the best visibility.

Who will see my ticket post?

Post Visibility

Your post is visible on the CashorTrade website and also through our partners who include our widget on their websites. When composing a post, you can set the visibility to your preferences: only CashorTrade members, only your friends, etc.

Gold Members who have enabled alerts will see the post immediately.

Social Media

We've got you covered! CashorTrade gives you access to our 400+ regional CashorTrade Twitter and Facebook groups.

Within your account, navigate to the "posts" tab. Click on the share link in the top right corner. You can choose to broadcast your post to Twitter, Facebook or copy the shortened share link and paste it where you please.

What is a flag?

A flag is a notification that a post does not meet the CashorTrade Face Value Policy. Please use flags judiciously - they alert us and the system of a post that does not meet policy. Flagged posts are subject to review and removal.

Payment

Do I need a PayPal account to use CashorTrade?

Buying

You do not need a PayPal account to buy tickets on CashorTrade; tickets are purchased with either a debit or credit card.

Selling

You do need a PayPal account to sell tickets on CashorTrade. If you do not have one, you will have to create one before you can accept payouts.

When do I make a payment?

Your card is authorized, but not charged, when you commit to buy a ticket. If the seller chooses to sell to you, they will accept your payment and your card will be charged. CashorTrade protects you and holds your cash while the seller sends you valid tickets. If the tickets are not delivered or not valid, CashorTrade returns your entire purchase price, fees included.

To learn about how we protect you, read here about Trader's Protection.

Are there payment limitations?

Paying with Paypal, Venmo, Western Union, cash in person, or any other way than via credit or debit card on our platform is a violation of our Terms of Service. We also do not process AMERICAN EXPRESS as this time.

Your trade is not protected and it may lead to suspension or termination of your account. If someone asks you to pay outside of the platform, they could be a scammer. Please notify us immediately.

We use Trader's Protection -- a 100% money back guarantee on all ticket purchases and sales -- to protect both buyers and sellers. To learn more, check out the breakdown and this blog post!

When Do I Get Paid?

As soon as you accept a payment you are "paid" it is held in an escrow account until the event occurs or the tickets are received.

If you need a sale voided create a support ticket immediately. The sale will not void by not marking the tickets as received.

There are a few different levels for payout & they all affect when exactly the money shows up in your PayPal account.

3 Days After The Event

All users start at this payout. This is the safest way for us to ensure all tickets and transactions are carried through until the end. The payout automatically gets sent out as long as there are no issues reported with the tickets.

Upon Tickets Received

If you would like to add a debit or credit card on file we can approve you for Upon Tickets Received payout. This means once the buyer indicates that the tickets are in their possession your payout will be released. It may take a full day to send depending on what time they mark them as received. Please check your payouts tab to see the expected delivery date.

Next Day

Next Day payout is for trusted users only. CashorTrade awards this status when members have proven themselves on the platform. It is general, this status is not considered until a user has at least 10 or more positive transactions through our escrow service, has been fully validated on the platform for over a year, and has had adequate participation.

To see which one you are approved for, visit the account settings page and choose "payouts".

NOTE: CID packages are manually pushed out upon admin review so the payout date is not exact, your payout may be put on hold until 3-days after the event on a case by case basis.

In order to have your CID package payout pushed out as quickly as possible; please forward the following items to receipts@cashortrade.org

The original receipt from your package purchase
The official transfer waiver from CID
A photo of your government issued ID or driver's license

For more details, on paying and payouts visit our terms and conditions.

What is a pending payment in PayPal?

A payment from CashorTrade may show as pending before the cash is available in your account. This is part of PayPal's transfer process.

Where do I see my Trust Level?

Viewing your trust level

Navigate to your account page and select "Settings".
Select the "Billing" tab on your account page.
From there, click the "Payouts" sub-tab.

If it looks like there is an issue there, please reach out to us via support & we will happily get your payout adjusted to the proper date.

Delivery

Where Do I Update Shipping?

When you have finished accepting payment you will

Click the orange "Delivery Options" button in your chat with the buyer to see their shipping address
You will need to select the provider that you have chosen and upload the tracking number
Mark as sent

Note: All tickets must be sent priority with tracking & insurance.

You will not be covered under our Trader's Protection if you do not ship priority with tracking!

Properly Shipping/Meeting Up For Tickets

All phyiscal tickets must be mailed priority with a tracking number!

Meeting in person is great and is encouraged for last minute ticket sales!

The platform makes it easy to do that. You can make a new friend, see shows and trade for years to come.

However, we do NOT recommend meeting on lot just before the show or in front of the venue. There are too many variables that can get in the way:

Cell phones stop working due to so many trying to use them at once
People are late to the meeting spot or miscommunicate about the exact spot
Both buyers and sellers have backed out on deals when they pass someone on lot who has or wants a ticket

We reccomend you meeting up at a location that has an exact physical address like a coffee shop, restaruant, book store! Anywhere that can easily be searched in a GPS or found on a map.

How does electronic transfer work?

a) If the tickets are TicketMaster tickets and they offer the button to transfer them when viewing your orders, you will need the buyer's email. Simply enter it in and it will send them a fresh ticket with a new bar code. Your tickets will become invalid at this point.

b) If there is no ability to process a transfer, you may upload the PDF directly to the discussion in CashorTrade. All uploaded files are fully encrypted and the buyer will need to confirm their login info to download them. If you have forgotten your password visit: https://cashortrade.org/forgotpwd to reset your password.

Do I Send Tickets Before I Receive Payment?

Yes. The newest update made it so the commitment from the buyer is their payment.

-The buyer pays CashorTrade, we hold their cash in Escrow until the transaction is complete, and then we pay you. They are charged right when you click "accept payment"-

If it shows in your message string that the buyer has paid, you should send tickets. As a seller, you are protected as long as you deliver valid tickets. If you do not deliver valid tickets your card on file will be charged for the price of the tickets and the Trader's Protection.

Gold Membership

What is a Gold member?

Gold Members are the BEST!

Seriously though, our Gold Members rock. Some people say"It takes a village..." and they are our village.

Our Gold Members are sustaining members of the site who have purchased premium membership for $24/year ($2/mo). We give them certain features to show our appreciation.

They can buy at about our cost, 3%, they receive 10-minute head start mobile alerts for any ticket posted that matches their criteria, & more!

A complete list of features can be found below.

Learn more about going Gold

Gold Membership Features

Having a Gold Membership not only helps sustain our website, but also gives you the best chance of scoring those hard to get tickets, while saving you money on every transaction!

Here are the perks to being a Gold Member:

-Process All Transaction At Cost

As a way to say thank you for your generous sustaining support of the site, we offer all of your transactions to be processed at cost, which is 3% vs the 10% we charge non Gold Members.

-10 Minute Head Start

All Gold Members get a 10-minute head start when it comes to buying ticket. This is crucial for those hot tickets to sold out events. Non gold members can see the post, but are not able to reply until the 10-minute head start is over.

-Ticket Alerts

Gold Members can set up alerts for specific events and tickets they are looking for. A push notification is sent out as soon as the ticket you are looking for is posted so you do not have to miss out on any face value tickets!

Information about setting up your Gold Alerts can be found HERE

-Renew Posts

Another Gold feature is the ability to renew a post. If you want to review a post to gain more exposure, it will pop to the top of the main and filtered ticket list once you renew.

Step by steps for renewing a post can be found HERE

-Save A Search

This feature gives option gives you the ability to save a search that you are looking for so you do not need to update and type in your searches every time that you are looking for a specific type of post or search.

Steps on how to save a search can be found HERE

-Verified Account

Being a Gold Member shows that they are sustaining members of the CashorTrade face value ticket movement, we are also able to verify their information one step further than non-paying members on the site.

For more information and the option to go Gold follow this link

How do I go gold?

First off, thanks so much for wanting to support CashorTrade even further! We are able to provide you with the best access to face value tickets when you are a sustaining gold member.

To go gold follow these simple steps:

In the right drop down menus select the gold "Upgrade" button
Next you will be on the Gold page, select the blue "Go Gold" and choose the amount of time you would like to be gold
Enter your card information & start setting up your gold account

Managing Your Gold Account

Hey, thanks for being a Gold Member! We greatly appreciate your support of the face value ticket movement. It wouldn't be possible if it wasn't for fans like YOU!

Manage your Gold subscription:

Go to the drop down menu on the right side of your navigation bar
Click on the "settings" option
Next to Billing you will see a Membership tab
Review your subscription, update card on file, view your gold history, cancel gold

A shortcut to get to this page will be found HERE

Setting Up Alerts:

Use the drop down on the right side of the navigation bar to select Alerts
Click the blue Create Alert button
Search performer, event, and if you would like notifications for buying, selling, or trading
Make sure notifications on your phone settings are ON for CashorTrade
Get alerts for the exact ticket you are looking for when it is posted!

Renewing A Post:

Click the menu drop down
Select My Posts/Offers
Find the post you wish to renew
Click "options"
Press "renew"

Saving A Search:

Go to your menu button in the navigation bar
Select the gold Alerts tab
Scroll down to Saved Searches
Click You have no saved searches yet, click Want to make one?

Notifications

How will I be notified when a member contacts me?

We send email, text and/or push notifications.

Every time a member responds, commits, pays, ships, or reviews, a notification is sent. Depending on your notification settings, you could receive email, SMS/text messages, and push notifications.

If you wish to change your settings, you can do so here: https://cashortrade.org/settings/. From there, click on the "Notifications" sub-tab to view your current notifications settings.

Can I shut off notifications?

Yes, but we don't recommend it. It's important to be responsive to messages related to your transaction; this will improve your reputation in the network.

If you wish to change your settings, you can do so here: https://cashortrade.org/settings/. From there, click on the "Notifications" sub-tab to view your current notifications settings.

Reviews

What's the point of reviews anyway?

Reviews help build reputation in our community. Leave someone else a good review and they're likely to do the same for you.

Login to your account, go to your inbox and then click on the discussion with that member. Click the review link. You can also go to your dashboard and a find links to leave reviews there.

How do I view my and other users' reviews?

Viewing reviews:

You can view anyone's reviews whether you're logged in or not. If you're logged in and want to see your own reviews, you can navigate to https://cashortrade.org/account/reviews.

If you wanna see anyone else's reviews, you can navigate to https://cashortrade.org/profile//reviews where "" is replaced with the actual username that you're interested in.

For example, user brando's reviews can be found here: https://cashortrade.org/profile/Brando/reviews

Can I Edit Or Remove A Review?

We do not allow reviews to be edited or removed.

If you believe that the review you gave or a review left for you needs to be looked over by a team member, please create a support ticket and we will look into the sale or trade for you both.

Ticketing Issues

What do I do if my tickets don't work when I get to the venue?

It's very important that you follow these steps immediately to get into the venue or to confirm that the ticket is not valid. Please DO NOT buy another ticket and then request a refund the next day. If you don't confirm the ticket is invalid, you will not get a refund.

Try a different scanner from a different usher; If you have a mobile ticket, turn the brightness up on your phone screen and try again.
If it is a hard ticket or if the ticket won't scan, visit the box office. Ask them to scan the ticket. If it doesn't work, ask the box office why and get a receipt or other proof from them that the ticket was invalid. The best proof you can get is a video of the ticket not scanning. Typical reasons include: it was already scanned or that the ticket is not valid.
Click the "Report Issue with Ticket" button and let the seller know the ticket did not scan.
Create a support ticket on CashorTrade. We are notified and will be in touch.

Please be sure to report validity issues immediately & always reach out to the seller as they can likely help to get your ticket reissued.

You have 24 hours after the respected scan time to report an issue.

I lost my ticket. What do I do?

Bummer! This is a fan community. We'll do what we can to help you out and the seller will too.

For hard tickets or PDFs that were sent to you on CashorTrade: go to your discussion with the seller and ask for their help. The seller may be able to email it to you again. If not, he/she may be able to call the box office and have the ticket reissued for you at will call under your name.
For Ticketmaster transfers, or any other transfer where the order was put in your name, contact the primary ticketing company with your order number.

My event was cancelled or postponed. What do I do?

We will notify the buyer and the seller if we learn of an event being cancelled or postponed. If you find out an event is cancelled before we notify you, please submit a support ticket and let us know.

For hard tickets and mobile tickets sent via CashorTrade to the buyer, the seller will request the refund of their original purchase on the primary market. Once the seller has been refunded, CashorTrade will refund the buyer. In certain cases, the seller is required to return hard tickets to the primary ticketing company to obtain the refund. In these cases, the buyer should promptly mail the hard tickets back to the seller.
Postponed events are handled on a case-by-case basis. Sellers are prohibited from reselling or invalidating tickets they have sold to postponed events. Please submit a support ticket if an event is postponed and you are requesting a refund.

CashorTrade is not responsible for refunding any cancelled or postponed events if the primary ticketing company does not offer a refund.

What if my e-ticket is not transferable?

If you can not electornically transfer your e-ticket that you have sold you have a couple options:

Contact whoever you originally purchased the ticket from and ask them to change your ticket to will call under the buyer's name
Contact the primary seller and ask if they can send you PDF's of the e-tickets and upload them to the buyer directly in the thread or send via email
Send them a screenshot of the QR electronic ticket along with the email confirmation sent to you when you purchased the tickets

My DICE tickets are not transferable, what do I do?

If you purchased your tickets from DICE, they require the ticket to be on their application. Before selling tickets from DICE please contact them and see if the tickets can be issued to will call for that specific event. If so, once you sell them you can put them under your buyer's name. If they do not allow it for the event, we unfortunately can not have you post them on our site as there is no way to get them to your buyer.

What Happens When I Report Another Member?

We sure hope you do not need to report another member, if you do, a support team member will be immediately be notified and will review their account and decide if they will be suspended or removed from the site entirely.

You can see exactly how to report a member HERE

What Happens When I Report An Issue With My Tickets?

We sure hope you do not have any ticket issues, if you do though, here is what happens...

The payment is immediately put on hold
A support ticket is created for both you and the other member you are buying or selling to
One of our team members is alerted and will look into the ticket and reach out to you as quickly as possible
A reissue or refund will take place

Note: If you are seeing your payout on hold and clicked "report issue with your ticket" your payout will not be sent until it is reviewed by one of our support team members.

Searching

How do I find a ticket to buy, sell or trade?

For best results, use the search bar to type in a performer, festival, city, or venue name. The search bar lists the current, trending searches within each category and also shows related queries.

How do I filter search results?

We offer filters to sort tickets by:

buyers, sellers, traders, haves and wants
performer, festival, city or venue
pavilion, floor or lawn

To start sorting tickets, navigate to the tickets page and toggle the buttons. On the desktop web app, there are additional buttons inside the "user filters" and "venue filters" drop down.

The CashorTrade Community

What is CashorTrade?

About CashorTrade

CashorTrade.org is the world's first, fair trade marketplace where fans ethically buy, sell, and trade tickets for face value. Since the organizations inception in February 2009, the community has grown to almost 250,000+ fans world wide.

CashorTrade.org has been the leading ticket trading website that only supports Face Value buying, selling and trading of tickets. Creators Dusty and Brando would like to THANK YOU all for EMBRACING THE FACE!

To learn more about CashorTrade, check out our About page.

Does CashorTrade work with musicians?

Our Partners

CashorTrade partners with a number of musicians and organizations. By providing our partners with a website widget, we make it easy for their fans to find, buy, and trade Face Value tickets for sold out shows.

To learn about our current partners, check out this page.

You can also read about our widget here.

Press Coverage

CashorTrade is in the news! You can find fun articles and podcasts right here.

Grateful Giveaways

Here are CashorTrade, we like to have a little fun and sometimes that means giving away free stuff like concert tickets.

We call it the Grateful Giveaway! We hold these events periodically, though not on a set schedule. Stay tuned to the Grateful Giveaway web page.

Click on your avatar in the Navbar.
In the dropdown, select "Giveaways".

CashorTrade

CashorTrade.org is the only social network where real fans buy, sell, and trade tickets at face value, and avoid scalping.

Burlington, Vermont 05401

Resources

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Please remember:

BE A KIND PERSON
NO SELLING FOR MORE THAN FACE VALUE + PRIMARY TICKETING FEES

CASH OR TRADE, INC.

Traders Protection and Refund Policy

Definitions

Company means Cash or Trade, Inc., a Delaware corporation.

Buyer (and, when you are a Buyer, You) means any User who purchases a Ticket through the Service.

Event means the event to which the holder of the applicable Ticket entitles admission.

Seller (and, when you are a Seller, You) means any User who sells a Ticket through the Service.

CashorTrade or Service means the ticket sale and exchange service operated by the Company on its website located at https://cashortrade.org , together with the CashorTrade Face Value Tickets mobile application (the App).

Site means https://cashortrade.org.

Ticket means any event ticket being purchased and sold or traded through the Service.

User means any living individual who uses the Service.

BUYER POLICIES:

CashorTrades Traders Protection program (this Policy) provides all Buyers with a money-back guarantee on such Buyers Ticket purchase, provided that such Buyer follows the process provided for in this Policy, as provided for herein. By using the Service, you agree to the terms of this Policy. ANY ATTEMPT TO COMMUNICATE OR PAY OUTSIDE THE CASHORTRADE PLATFORM IMMEDIATELY NULLIFIES YOUR TRADERS PROTECTION, AND COULD LEAD TO SUSPENSION OR TERMINATION OF YOUR ACCOUNT.

Buyer irrevocably commits to pay all charges when Buyer approves payment. All sales are final. Each Buyer is responsible for a maximum purchase price equal to the face value of each Ticket purchased by such Buyer, applicable CashorTrade fees, applicable taxes, and, in the case of hard Tickets, any fees incurred by Seller in connection with shipping such hard Ticket (the Purchase Price), including, without limitation, FedEx fees, UPS fees, USPS postage, etc. The Seller may not charge a convenience fee, handling fee, or any other fees. If you encounter a Seller attempting to sell a Ticket in excess of the Purchase Price, or charging other fees, please report such Seller to CashorTrade Support.

CashorTrade encourages, but does not require, each Seller to provide receipts for each Ticket to prove such Tickets face value, (as well as receipts for shipping costs, if applicable). If, however, a Seller refuses to provide any such receipts upon Buyers request, then the Buyer may refuse to purchase such Ticket, and/or may flag such Seller to CashorTrade Support.

RULES YOU MUST FOLLOW TO ENSURE TRADERS PROTECTION MONEY-BACK GUARANTEE

CashorTrade is a peer-to-peer platform that relies on Buyers and Sellers working together in good faith, making reasonable efforts to complete a transaction. This Policy helps CashorTrade and Sellers facilitate the delivery of Tickets to Buyers. Provided that the Buyer follows all of the terms of this Policy, the Company will Guarantee (as defined below) the delivery of Buyers Ticket. Except as expressly provided for hereinafter, in the event a Ticket is not timely delivered or is invalid (any such undelivered or invalid Ticket, an Invalid Ticket), CashorTrade will refund (Guarantee) the entire Purchase Price actually paid by Buyer to Seller through the Service for such Invalid Ticket, subject in all cases to the terms of this Policy. If Buyer does not strictly observe all of the terms of this Policy with respect to a Ticket, CashorTrade will make commercially reasonable efforts to effectuate timely delivery of such Ticket to the Buyer, provided, however, that CashorTrade shall have no obligation to Guarantee such Ticket.

Notwithstanding the foregoing, You acknowledge and agree that the Guarantee is limited to a refund of the Purchase Price, and CashorTrade makes no representations or warranties, whether express or implied, that any Ticket will, in fact, be valid. EACH TICKET IS PROVIDED "AS-IS". CASHORTRADE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO TICKETS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND SECURITY AND ACCURACY, AS WELL AS ALL WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

Only you can log into your CashorTrade account to buy, sell and trade tickets. Using somebody else's account, giving your account credentials away for another person to use, assuming a false identity, or otherwise impersonating another member is not permitted. Doing so can nullify Trader's Protection, suspend payout for tickets sold, and suspend your account. Each individual may have one account on CashorTrade. Multiple accounts on CashorTrade tied to the same person are not permitted.

For hard Ticket mailed to Buyers, each Seller must mail Ticket to the applicable Buyer on the first full business day after the Buyers purchase of such Ticket. Each Seller may only sell hard Tickets (i) to which Seller has legal title, and (ii) such Seller must have actual and/or constructive possession of such Tickets at the time of such sale (i.e., Seller must own the Ticket, and must either actually have the hard Ticket in Sellers possession, and/or Seller must reasonably anticipate receiving such hard Ticket with sufficient time to put Buyer in possession of such hard Ticket before the applicable Event). Seller agrees to ship hard Tickets within 24 hours of the first full business day after the Seller receives such hard Tickets from the primary ticketing company. Each Buyer will be notified via CashorTrade when such Buyers Tickets have shipped and been given a tracking number. Within 7 days of this shipping notification, you must log onto CashorTrade and either a) acknowledge receipt or b) report non-delivery. Once you acknowledge receipt, keeping track of the Ticket is your responsibility. CashorTrade cannot guarantee reissuing of lost Tickets after they are delivered to you. If you acknowledge receipt of a Ticket without being in actual possession of such Ticket, the Guarantee with respect to such Ticket shall be void.

If you do not receive your Ticket within 3 business days of the shipping notification, we recommend checking delivery status using your tracking number via FedEx, UPS, or USPS, as applicable, and contacting the Seller. Each Buyer has 7 days from the shipping date of a Ticket to report non-delivery of such Ticket. When you report non-delivery, CashorTrade will make commercially reasonable efforts to work with you and the Seller to coordinate delivery no later than the last full business day prior to the Event (not including the day of the Event).

For transactions for hard Tickets less than 7 days prior to the Event:

Both the Buyer and the Seller are mutually responsible for choosing and paying for shipping with a guaranteed arrival date prior to the day of the Event. CashorTrade cannot Guarantee Tickets that use the day of Event as a shipping day.
If Tickets are not received by the end of the business day prior to the Event, contact CashorTrade and the Seller immediately. CASHORTRADE DOES NOT PROVIDE A MONEY BACK GUARANTEE FOR NON-DELIVERY COMPLAINTS SUBMITTED ON OR AFTER THE DAY OF THE EVENT. IF YOU FAIL TO REPORT NON-DELIVERY WITHIN 7 DAYS OF THE APPLICABLE SHIPPING NOTIFICATION OR AT LEAST 24 HOURS PRIOR TO THE EVENT, WHICHEVER IS EARLIER, CASHORTRADE WILL MAKE REASONABLE EFFORTS TO ENSURE DELIVERY OF YOUR TICKETS BUT CANNOT PROVIDE A MONEY-BACK GUARANTEE.

For in-person meet ups. The same timeline provisions apply to in-person Ticket exchanges as to deliveries of hard Tickets. If a Seller fails to meet at the arranged time or place, you may make a non-delivery complaint directly to the Seller and/or to CashorTrade.

For e-Ticket: The Seller has 24 hours from committing to the sale to deliver the Ticket to you. Tickets will arrive either directly from the primary ticketing company (e.g., a ticketmaster transfer) or via CashorTrade. In connection with e-Ticket transfers, you acknowledge and agree that you bear exclusive risk and responsibility with respect to accessing the system(s) through which such e-Tickets are transferred and/or redeemed. CashorTrade explicitly disclaims any liability for any inability on your part or the part any other person with respect to your or such persons ability to access and use such systems, including, for illustration but without limitation, system outages, human error, internet disruptions, etc. If you do not receive your Ticket within 24 hours of the Sellers commitment to sell the Ticket to you, contact the Seller directly as well as CashorTrade support. FOR CASHORTRADE TO GUARANTEE DELIVERY, YOU MUST REPORT NON-DELIVERY TO CASHORTRADE WITHIN 48 HOURS OF YOUR E-TICKET PURCHASE, OR AT LEAST 24 HOURS BEFORE YOUR EVENT, WHICHEVER IS EARLIER. CASHORTRADE WILL MAKE COMMERCIALLY REASONABLE EFFORTS TO HELP YOU OBTAIN YOUR TICKETS, BUT DOES NOT PROVIDE A MONEY-BACK GUARANTEE FOR NON-DELIVERY COMPLAINTS ON SAME-DAY TRANSACTIONS, NOR FOR TICKETS NOT PREVIOUSLY REPORTED AS UNDELIVERED ON OR AFTER THE DAY OF SHOW. SAME-DAY TRANSACTIONS AND DELIVERY ARE GUARANTEED FOR VALIDITY, BUT NOT FOR DELIVERY.

SELLER POLICIES:

EACH SELLER MUST FOLLOW THE RULES BELOW TO ENSURE YOU RECEIVE THE FULL PURCHASE PRICE FOR YOUR TICKETS (Payout). ANY ATTEMPT TO COMMUNICATE, PAY OR RECEIVE PAYMENT OUTSIDE THE CASHORTRADE PLATFORM IMMEDIATELY NULLIFIES YOUR TRADERS PROTECTION AND COULD LEAD TO SUSPENSION OR TERMINATION OF YOUR ACCOUNT.

CashorTrade controls what individuals may participate and what tickets may be bought, sold or traded on CashorTrade and may suspend or remove a member or a ticket post at any time for any reason.

In connection with and prior to making any Payout, CashorTrade reserves the right, in its sole discretion, to condition such Payout on your provision to CashorTrade of one or more forms of identity verification, including, without limitation, a validly issued, authentic government ID (e.g., Passport, Drivers license, etc), together with the original receipt proving that your transaction was made in a manner consistent with our Face Value Policy. As used herein, the term Face Value has the meaning given to it in our Face Value Policy (i.e., the original cost of the ticket, fees paid to the primary retailer therefor, costs paid to CashorTrade, and Ticket shipping costs), all as provided for in the Face Value Policy.

Confirming Shipment for Print Ticket: You must ship your Ticket by the end of the first full business day after your transaction is completed. Within 24 hours of shipping, you must log onto CashorTrade, update status to sent, select the date and time you shipped ticket, and report your delivery method (UPS/USPS/DHL/Fed Ex with tracking number and insurance). You must choose a shipping method with guaranteed delivery, insurance and tracking number. Note that changing the name on a Ticket order changes the name for the entire order. As an example, if you sell 2 Tickets to one Buyer, 1 ticket to another Buyer, and keep the 4th Ticket for yourself, you often cannot ask a primary ticket platform to reissue only part of an order. Therefore, shipping without insurance risks jeopardizing your Payout. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS SENT VIA STANDARD MAIL WITHOUT A TRACKING NUMBER. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS LOST IN THE MAIL WITHOUT INSURANCE. CASHORTRADE CANNOT GUARANTEE PAYOUT FOR TICKETS IF YOU DO NOT UPDATE THE STATUS TO SENT AND ENTER THE APPROPRIATE TRACKING NUMBER WITHIN 24 HOURS OF SHIPPING THE TICKETS. THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU DO NOT SHIP YOUR TICKETS ON THE FIRST FULL BUSINESS DAY AFTER THE TRANSACTION IS COMPLETED.

E-ticket transfer: You must transfer your Ticket to the Buyer either by CashorTrade message or via primary ticketing transfer (such as Ticketmaster transfer) within 24 hours of completion of the transaction. Within 24 hours of delivery, you must log onto CashorTrade, update status to sent, select the date and time you sent the Ticket, and report your delivery method (i.e., CashorTrade message or primary ticket transfer). For ticket purchases within 24 hours of the Event, you must transfer Tickets at least 2 hours prior to the Event. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS TRANSFERRED WITHIN 2 HOURS OF THE EVENT.

For any Ticket type, Buyers may reach out to you via CashorTrade if Buyer has not received the Ticket, or are having issues redeeming the Ticket. IF YOU SELL A TICKET THAT IS NOT VALID, SCALP TICKETS, OR FAIL TO DELIVER TICKETS, WHETHER INTENTIONALLY OR NOT, THE BUYER WILL BE REFUNDED THE ENTIRETY OF THE PURCHASE PRICE, YOU WILL NOT BE ENTITLED TO RECEIVE ANY PAYOUT, AND YOU MAY BE SUBJECT TO A10% REFUND PROCESSING FEE FOR ANY TRANSACTION IN WHICH YOU HAVE BEEN INVOLVED.

Credit/Debit Card Authorization to secure ticket sales: All ticket sales will be secured with any payment method you have on file with CashorTrade. For all users, any payment method that you have on file with us may be authorized for the cost of each transaction, plus a 10% refund processing fee. We do not charge your card unless tickets are not delivered to the buyer or the tickets delivered are invalid. If you sell any Ticket for an amount exceeding the Face Value for such Ticket, CashorTrade reserves the right to charge you for the difference between the price at which you sold such Ticket and the Face Value (as defined in our Face Value Policy) of such Tickets. In using CashorTrade, you hereby authorize CashorTrade to charge your primary payment method an amount equal to any such discrepancy.In cases of non-delivery or invalid tickets, we will not charge your card without first attempting to contact you to rectify the issue, either by calling you at the phone number and/or contacting you at the email address that you have on file with CashorTrade.

Costs of Payout: There are no costs to sell on CashorTrade except:

You may choose to pay the Trader's Protection fees on behalf of the buyer to make your ticket price competitive.
If you reside outside the United States and your Paypal account is International, there is a 3% fee deducted from your payout to account for Paypal's charges to exchange currencies.

Timing of Payout

Less than 1 year on CashorTrade or successful transactions with less than 10 separate members: Payout is 48 hours after the Event, except in cases of a Buyer dispute. You have the option to expedite your payout to one business day after the buyer confirms tickets are received if you put a debit card on file with us that we authorize for the cost of the transaction plus a 10% refund processing fee.
- Hard Ticket: After you update delivery status, Payout is delivered the next business day after confirmation of receipt from Buyer, or 7 days after the Ticket sent through an approved shipping method (together with a tracking number and insurance). THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU USE AN UNAPPROVED SHIPPING METHOD OR DO NOT SEND YOUR TICKETS ON THE FIRST FULL BUSINESS DAY AFTER THE TRANSACTION. In addition to not receiving payout, failure to deliver valid tickets subjects you to a 10% refund processing fee.
- E-Ticket: Payout is delivered within one business day of confirmation of receipt from Buyer or 7 days after you report ticket is sent via CashorTrade message or primary ticket transfer if the Buyer hasnt reported non-delivery. THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU FAIL TO UPDATE THE STATUS OF YOUR TICKET TO SENT AND REPORT YOUR TRANSFER METHOD WITHIN 24 HOURS OF SENDING. In addition to not receiving payout, failure to deliver valid tickets subjects you to a 10% refund processing fee.
Users with one year or more on the platform and successful sales or trades with 10 or more members get paid out the day after buyer payment is received.

All sellers must have a verified, updated Paypal account on file. IF A SELLER HAS AN INACCURATE PAYPAL ACCOUNT IN THE SYSTEM, CASHORTRADE PAYS OUT TO IT, AND THE FUNDS ARE CLAIMED, CASHORTRADE WILL MAKE COMMERCIALLY REASONABLE EFFORTS TO REQUEST A REFUND FROM PAYPAL BUT IS NOT RESPONSIBLE TO PAY OUT THE SELLER IF FUNDS CANNOT BE RECLAIMED.

Event Cancellation: If an Event is cancelled and not rescheduled, the Company will remove the Event and any listings related to the Event from our Site and the App, and inform both Buyer and Seller about the cancellation with further instructions. If the Seller requires Sellers Ticket(s) back to obtain a refund of the original purchase price from the primary ticketing company, Seller must contact the Company immediately after the cancellation. The Buyer is required to retain the Ticket(s) and upon request from the Company to send them back to either the Seller or to the Company (as instructed by the Company). The Buyer will receive a full refund of the ticket purchase, not including any shipping cost or the Trader's Protection Fee, once Seller has sent back the Ticket(s) (if applicable) and the Seller will not be paid. If the Seller has already been paid, payment for the sale may be recovered by charging the Seller's existing payment method, or by setting off this amount against pending payments for other Tickets the Seller has sold or will sell in the future.

Postponement: If an Event is postponed, the Company will work with Buyers and Sellers on a case-by-case basis attempting to resolve any Ticket issues. Sellers are prohibited from reselling, invalidating or changing Tickets for postponed Events. Refunds will not be issued for postponed Events, unless they are ultimately cancelled as stated above.

Other Event changes: The Company is not responsible for partial performances, venue, line-up or time changes. No refunds will be issued in these instances.

Good Faith. CashorTrade is built on a peer-to-peer ethos. Both parties are expected to make reasonable efforts to help complete the transaction. Sellers must recognize that cancelling an order constitutes cancellation of an entire order. This could disrupt tickets or other tickets that Seller sold. CashorTrade monitors the frequency and rate at which you drop sales as compared to your total sales, and we reserve the right, upon notice to you, to suspend your account if we determine that your dropped order rate has exceeded an acceptable level. You acknowledge and agree that if abusing the CashorTrade marketplace, as determined by CashorTrade in its sole discretion, including, without limitation: (i) dropping orders at one price and relisting the same tickets for higher prices; (ii) engaging in speculative listings; and/or (iii) failing to make reasonable, good-faith efforts in coordinating sales and exchanges on CashorTrade; may result in, in the case of a Seller, forfeiture of the applicable Payout, and/or suspension or termination of your CashorTrade account. CashorTrade has a zero tolerance policy for abusive behavior. If, in the sole discretion of CashorTrade, you engage in any form of abusive behavior with respect to another User, whether on or off the Site, CashorTrade reserves the right to suspend or ban you from the Site, and any criminal behavior will be reported to the relevant authorities.

BUYER/SELLER DISPUTE RESOLUTION: In the event of a bona fide dispute between Buyer and Seller, prior to initiating any legal proceeding, whether arbitration or otherwise, each Buyer and each Seller hereby agrees to notify the other party as well as the Company of such dispute, and to attempt to negotiate an informal resolution through CashorTrade. In connection with the informal mediation of any dispute, the Company may rely and shall be protected in acting or refraining from acting upon any written notice, instructions, or requests furnished to it hereunder and believed by it to be genuine and to have been signed or presented by the proper party or parties. Cash or Trade shall not be liable for any action taken by it in good faith and believed by it to be authorized or within any rights or powers conferred upon it by this Policy and applicable law, may consult with counsel of its own choice and shall have full and complete authorization and protection for any action taken or suffered by it hereunder in good faith and in accordance with the opinion of such counsel. If, after a good-faith effort to negotiate, any party feels that the dispute has not and cannot be resolved informally, the party intending to pursue legal proceedings agrees to notify the other party via e-mail prior to initiating such proceedings. The Company may thereupon, in its sole discretion, deliver any funds then-held by the Company to which such dispute pertains to the Clerk of the Court of Chittenden County, Vermont, for resolution of ownership, and Buyer and Seller shall jointly and severally be responsible for paying to the Company all costs, expenses and fees in connection therewith.

The Buyer and Seller hereby jointly and severally agree to indemnify the Company for, and to hold the Company harmless against, any and all claims, suits, actions, proceedings, investigations, judgments, deficiencies, damages, settlements, liabilities and expenses (including reasonable legal fees and expenses of attorneys chosen by the Company) as and when incurred, arising out of or based upon any act, omission, alleged act or alleged omission by the Company or any other cause, in any case in connection with the acceptance of, or performance or non-performance by the Company of, any of the Companys duties under this Policy, except as a result of the Companys bad faith, willful misconduct or gross negligence. Except in cases of the Companys bad faith, willful misconduct or gross negligence, the Company shall be fully protected in acting in reliance upon any certificate, statement, request, notice, advice, direction, other agreement or instrument or signature reasonably and in good faith believed by the Company to be genuine, in assuming that any person purporting to give the Company any of the foregoing in accordance with the provisions hereof, or in connection with either this Policy or the Companys duties hereunder, has been duly authorized to do so, or in acting or failing to act in good faith on the advice of any counsel retained by the Company. The Company shall not be liable for any mistake of fact or law or any error of judgment, or for any act or omission, except as a result of its bad faith, willful misconduct or gross negligence.

Tax Liability. If you sell Tickets to Buyers in the US, some states may require you to collect applicable sales tax on your transactions. Additionally, if you sell to Buyers in the EU, you may be required to charge and remit VAT. Each Seller is responsible for determining whether any taxes are due on your sale of a Ticket, and for collecting and remitting such taxes. Any applicable taxes must be included in the Purchase Price of your Ticket. CashorTrade does not routinely collect, withhold, or otherwise calculate or track the tax liability of any User, nor can CashorTrade provide any guidance or advice with respect to tax matters. Accordingly, CashorTrade encourages you to consult with your legal counsel and/or accounts and CPAs with respect to the tax implications, if any, of buying or selling Tickets. Nevertheless, upon request by CashorTrade, you agree to provide CashorTrade with your Social Security Number or other tax identification number if necessary for CashorTrade to provide (without notice to you) information to the relevant tax authorities related to payments you receive from us, and you further authorize CashorTrade to release that information to the relevant tax authorities. Such taxes may include any applicable sales, use, excise, value added, service and/or other indirect taxes.

All Users of CashOrTrade, including any purchase or sales of Tickets hereunder, are, in addition to this Policy, subject to and governed by CashorTrades Terms of Service located at [https://cashortrade.org/about/terms-and-conditions] and our Privacy Policy located at [https://cashortrade.org/about/privacy-policy].